Return Policy
Returns
We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your order.
To be eligible for a return:
- Items must be unused and in the same condition as received
- Items must be returned in their original packaging
- Proof of purchase is required
To initiate a return, please contact us at info@vergenoegd.co.za
Returns must be approved before being sent back. Items returned without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Exchanges
To ensure the fastest service, we recommend placing a new order for the desired item once your return has been approved.
Additional costs may apply.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be processed to your original payment method
- Processing times may vary depending on your bank or payment provider